FAQ & Site Info
We accept all major credit cards, which you can enter securely during checkout. We do not store your CC information. CC processing is handled by a 3rd-party.
For your protection, your shipping address must be the same as your credit card billing address.
Upon receipt of cleared payment, we typically ship out orders within 1-2 business days.
Shipping method depends on the item(s) purchased - please read the item's description. Our primary shipping method for DVDs is USPS Priority Mail; we DO NOT use Media Mail to ship DVDs. Some DVDs listed as having FREE SHIPPING (US and CANADA only) will be shipped via USPS First Class Mail. Some heavier DVD boxsets and other items may ship via UPS or FedEx – again, check the specific item's description. We can ship via UPS or FedEx by request if arranged prior to purchase - please contact us for a UPS or FedEx shipping quote. (Shipping method for multiple-item orders will be assessed and determined on a per-order basis).
All orders will receive a tracking number upon shipment.
We accept returns ONLY on DVDs that are defective. Please contact us and describe the problem within 14 days of receiving the item. In most cases we will e-mail you a return shipping label, and we would expect the entire product to be sent back packaged in the same careful manner in which it was sent. We will either replace the item or issue a refund, depending on our stock at hand. We DO NOT accept returns for the following: Scratch-N-Dent items, non-DVD items, RARE DVD editions (these are indicated as "RARE" in the item description).
Posters are typically single-sided, unless otherwise specifically noted in the item description.
Why are some of your prices listed on Google Shopping different from what's shown when I click on the product link to your website?
Our prices change often enough that the prices listed on Google Shopping may not be up-to-date. The item price and the shipping cost are clearly stated on each product page of our website - those are the amounts upon which you should base your decision to purchase.
If you see an "ON HOLD" icon next to an item, it means that we are out of stock of that item (the "ON HOLD" icon appears in place of the "ADD TO CART" button). For DVD Exclusives and Posters this usually means we are sold out and cannot get any more, but feel free to inquire in case we can.
If you happen to notice that ALL of our stock says "ON HOLD": this just means the website is in "vacation mode". We are probably performing maintenance or are really on vacation, so all purchasing activity becomes temporarily disabled. If this is the case our eCRATER store homepage redherringbone.ecrater.com will have info for when the website is expected to resume.